Privacy policy
Who we are
Our website address is: https://duraydelan.com.
Durayd Elan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website www.duraydelan.com.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
a) Personal Information
When you visit or place an order on our website, we may collect the following information:
- Full name
- Phone number
- Email address
- Shipping and billing address
- Payment-related information (processed securely via third-party payment gateways; we do not store card details)
- Order history and preferences
b) Automatically collected information
When you browse our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information strictly for legitimate business purposes, including:
- Processing and delivering your orders
- Communicating order confirmations, updates, or customer support responses
- Improving our products, services, and website experience
- Preventing fraud, unauthorized transactions, or misuse
- Complying with legal or regulatory requirements
- Sending promotional messages only if you opt in (you may unsubscribe at any time)
3. Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance user experience
- Remember your preferences
- Analyze website traffic and performance
You can disable cookies through your browser settings; however, some features of the website may not function properly.
4. Sharing of Information
We do not sell, rent, or trade your personal data.
We may share limited information only with:
- Courier and logistics partners for order delivery
- Payment gateway providers for secure transaction processing
- IT, hosting, or analytics service providers strictly for operational purposes
- Government or legal authorities, if required by law or court order
All third parties are required to maintain confidentiality and data security.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Destruction
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Meet legal, accounting, or regulatory requirements
- Resolve disputes and enforce our policies
Once no longer required, data is securely deleted or anonymized.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of promotional communications
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Our website may sell kids’ products, but it is not intended for direct use by children under 18 without parental or guardian supervision. We do not knowingly collect personal data from minors.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content