Shipping & Returns

Shipping Information

At Durayd Elan, we strive to ensure that every order is processed and delivered safely and efficiently.

Order Processing

  • Orders are typically processed within 1–3 business days after confirmation.
  • During promotional periods or public holidays, processing times may be slightly extended.
  • Customers will receive order updates once their shipment has been dispatched.

Delivery Time

  • Standard delivery within Pakistan generally takes 3–7 business days.
  • Delivery timelines may vary depending on the destination and courier services.
  • Remote areas may require additional transit time.

Shipping Details

Please ensure that your shipping information is accurate and complete at the time of placing the order. Durayd Elan is not responsible for delays caused by incorrect or incomplete address details provided by the customer.

Return Request Guidelines

We are committed to customer satisfaction and will review return requests for items that arrive damaged, defective, or incorrect.

Return Eligibility

To request a return, customers must:

  • Contact our support team within 2 days of delivery.
  • Provide a clear unboxing video from the moment the package is opened.
  • Submit clear photos showing the reported issue.
  • Ensure the item remains unused and in its original condition.

Important Notes

  • Claims submitted after 2 days of delivery may not be considered.
  • Return requests without a valid unboxing video and supporting evidence may be declined.
  • Each return request is reviewed individually by our support team.

Shipping Address for Return Requests

Durayd Elan
House No. 9, Street No. 1
Noor Colony, Ghaziabad
Lahore Cantt, Pakistan

Contact Number: 0300-0888353